CHC Panel Senior Administrator

The CHC team are looking for an enthusiastic administrator to come on board and join us. This is a brilliant opportunity for an individual looking to develop their existing administration skills within a friendly, supportive environment.
We are looking for an individual with a proactive nature and excellent organisation skills to join our hardworking team, providing all-round administrative support and to deliver a consistent and excellent personalised customer service for patients, Local Authority and NHS stakeholders.
The role will primarily involve administrative support to deliver the verification process for CHC including; proofing documentation to a high quality standard, updating client information on systems and databases, taking telephone and email enquiries from new and existing customers, processing all paperwork and undertaking any ad-hoc administration duties. This really is an all-round, hands-on position., · To work with the relevant Lead Nurse for NHS Continuing Healthcare and other team members on a day to day basis to deliver the verification process for NHS Continuing Healthcare.
· To undertake the day to day administration of BroadCare relating to NHS Continuing Healthcare verification. This includes adding new patients, amending and updating existing patient records, changing Department of Health stages, adding patient diagnosis, inputting patient review dates and any other administration of the system as required. This would include the requirement to cleanse data as highlighted following monthly data audits.
· To proof read and correct spellings and grammar and presentation of Registered Nurse completed Decision Support Tools to ensure that reports are sent out to patients and their representatives free from grammar and typing errors.
· To minute take at Local Resolution Meetings for NHS Continuing Healthcare, producing accurate notes for distribution post meeting
· To act as the first point of contact for patients and their representatives who enquire about the verification making process.
· Remain confidential at all times, especially where sensitive or complex information is known
· Provide excellent customer services skills when dealing with internal and external parties

Working for our organisation
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups., The ICB operates a flexible approach to working. It is expected the majority of our staff will work from a combination of home and office (where possible). For staff designated in a hybrid role they should have a safe and suitable place to work with Broadband access and space for a desk, chair and monitors. At interview a discussion will take place between the recruiting manager and the candidate to ensure they are clear on what is expected.

NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney - a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.
The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.
We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King's Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.
Our three ICS goals are:
1. To make sure that people can live as healthy a life as possible.
2. To make sure that you only have to tell your story once.
3. To make Norfolk and Waveney the best place to work in health and care.
If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.