Childcare Sufficiency and Business Support Officer Childcare Sufficiency and Business Support Officer Requirements

You will deliver a high level customer care when dealing with reception and telephone calls from parents, professionals and members of the public to the Children and Family Centre/Family Hub.

To improve outcomes for disadvantaged children by ensuring take-up of places by eligible 2-year-olds through childcare brokerage work. To actively contribute to the delivery of early identification and early help services for 0-19 (25 with SEND) as part of a borough wide Community Engagement Team. Working primarily in localities to offer expertise and deliver services across the borough as required.

Additionally you will act as business co-ordinator to ensure efficiency in financial Administrative and ICT practices.

Key Responsibilities

Carrying out daily administrative duties enabling the smooth running of the services to families

Undertake reception duties and act as a first point of contact for service users in Children's Centres

To work with parents to identify children who are eligible for placements and secure places for them in appropriate settings.

Liaise with the Area Early Intervention Lead to maintain the physical space of the Centre

To assist in the monitoring of expenditure against budget headings and report any variances across all cost centres

Ideally a relevant Level 2 qualification or relevant professional experience

Experience of face-to-face interaction with parents & service users

You will have well-developed ICT skills, specifically with regards to Microsoft Word & Excel, and some design-based packages.

Have the ability to develop effective partnerships within the Council, with private sector and other external agencies - both statutory and voluntary.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

£36,996 - £38,769