Children's Nurse Trainer Administration Assistant | Norfolk Community Health and Care NHS Trust

The post holder will be required to provide comprehensive and pro-active administrative support to the Children's Nurse - Training Service based at Norwich Community Hospital. Successful applicant will be able to independently manage, undertake and prioritise a variety of administrative and other general office duties within a busy office environment.

• The role will involve the coordination and booking of training sessions and home visits/appointments
• Dealing with telephone queries from both families and professionals
• Contacting families to obtain further information around referrals
• The role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team
• To support the delivery of a high quality, safe and compassionate healthcare service, An exciting opportunity has arisen for a Children's Nurse Trainer - Administration Assistant within the Children's Community Nursing Team. The role is a 12 month fixed term post working closely to support the Children's Nurse Trainer.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded this title. We aim to attract a diverse, talented and committed workforce, who are caring and compassionate and would love to hear from candidates who have a passion for working with Children and Young People. Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html
• Photocopying, scanning, emailing, distributing, electronic filing and organising letters, care plans reports and other documents
• Opening, date-stamping, sorting and distributing incoming post, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner
• Researching appropriate websites, downloading, and circulating documents, as requested
• Identify and report areas within working processes and procedures that could improve service delivery
• To liaise with health professionals and families to obtain information to support triage of referrals and to employ effective waiting list management and appointment booking
• Actioning tasks and sending out appointment information, either by email, letter or through telephone contact with the referrer
• Arranging and coordinating the booking of training appointments, and home visits
• Inputting onto various databases and systems, e.g., SystmOne, within the required timescales and deadlines
• Arranging interpreters and obtaining translated reports and letters for families
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.