Choice Based Lettings Officer

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community., 37 hours per a week in a dynamic service with a vision of

Preventing Homelessness.

The Housing Solutions service is a customer focused service

designed around customer requirements.

In this post you will be responsible for the provision of an effective, efficient and sensitive choice-based lettings service to customers.

You will allocate our housing stock and register provider stock, you

will process incoming referrals, assess/ verify customers

housing and support needs, to determine eligibility for housing.

Applicants are required to hold a relevant qualification at NVQ Level Two on the National Qualifications Framework.

We are looking for a positive, adaptable and motivated person who wants to help move our service forward and is continually seeking to improve customer service.

Applicants must have relevant and recent experience of working in a public or housing related environment with previous experience of direct dealing with members of the public and understanding customer care issues.

Applicants must be able to interact with Members and other organisations in an assertive but tactful way. Should be articulate in expressing ideas and able to generate interest in others.

Must be able to work under pressure and sometimes having to deal with individuals or a subject matter that can be emotive and demanding.

Must be able to visit or hold appointments with individuals to determine housing need, have a willingness to make judgements, decisions and to accept responsibility. Must display an open mind and be able to challenge existing ideas to create new approaches and solutions., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers., Nuneaton and Bedworth Borough Council is a small authority with BIG values.

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays.

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives- our in-house Sports Development Team operate regular work place challenges, health checks and MOT's. Employees also receive discounted gym and leisure membership.

Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance -. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.