Cisco Customer Success Manager

You will join the team as a Cisco Customer Success Manager, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success unit, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their investments in IT., As a Cisco Customer Success Manager, you will be given the opportunity to represent one of Softcat's biggest partners by building excellent relationships with our Mid-Market to Enterprise customers. The successful candidate will be key in developing awareness and knowledge on the importance of driving adoption and supporting our customers throughout their entire customer journey. We are looking for a proactive individual who is capable of working on multiple customer engagements, initiatives and supporting numerous specialist teams on key deals. You will have a solid understanding of the core architectures of Cisco and have proven experience in delivering value to customers. The role will require excellent communication skills both internally and externally.

As a Cisco Customer Success Manager, you'll be responsible for:

• Engaging with Customers to identify business requirements and define a Customer Success Plan based on Software investments to achieve a business outcome


• Informing and supporting customer transformation projects with software adoption services


• Introducing and onboarding customers into Vendor programs/adoption/ agreement portals


• Conducting regular Customer Quarterly Business Reviews to provide valuable insights into the health of the customer relationship with Softcat, software utilization/adoption and additional educational resources available to support the customer through their Lifecycle


• Proactively looking for expansion opportunities that will help the customer achieve their desired business outcome


• Providing support and responsible for improving Softcat's NPS and Customer Satisfaction scores via internal feedback groups
  
  Proven experience & knowledge of Cisco program, product and agreement knowledge is desirable


• Excellent communication and presentation skills


• Able to work independently and as part of a team


• Able to multi-task and prioritise requirements, whilst maintaining a focus on quality work


• Strong organisational skills with an ability to thrive in a fast-paced environment


• Proactive and hardworking, with a keen eye for detail
  
  It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career., As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.
  
  We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:


• Hybrid working - 3 days in the office and 2 days working from home


• Working flexible hours - flexing the times you start and finish during the day


• Flexibility around school pick up and drop offs


Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.