Civil Enforcement Officer

£24960

Marston Holdings, Dudley

Full time
Permanent
Onsite working

Posted 1 week ago, 26 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: dfc37c7b4467448a936121e3d29339f7

Marston Holdings

Full Job Description

To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner, ensuring that our customer care policy is adhered to at all times.
To enforce TMA 2004 legislation and the Council's policies in respect of parking controls by issuing of Penalty Charge Notices to vehicles in contravention of the regulations.
To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out.
To report all occurrences of equipment breakdown and irregularities within the enforcement areas.
To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service.
To deliver all contractual requirements to the satisfaction of NSL and the Client
To act as relief and cover for other enforcement staff during periods of absence
To perform first line maintenance of pay and display machines, To ensure that you and your team members adhere to the requirements of the Data Protection Act in respect of confidentiality, security and disclosure of personal data.
To ensure that you and your team members comply with Marston Information Security Management (ISMS) policies and procedures.
To uphold Group Information Security Management (ISMS) policies and report any suspected incidents or any observed weaknesses with the companies Information Security Management System to your Line Manager or the Information Security Manager immediately.
To ensure that you and your team members understand your/their responsibilities to reduce the risk of theft, fraud or misuse of facilities.
To ensure that you and your team members are aware of information security threats, your/their responsibilities and are equipped to support ISMS in the course of their normal work to reduce the risk of human error.
To be responsible for evaluating and reviewing the work carried out in your areas of responsibility including all related security responsibilities.
To be aware of and always adhere to all company policies and procedures at all times
To be aware of and always adhere to the general responsibilities as set out the in the Health and Safety Policy
The post holder is expected to carry out, any other duties reasonably expected with the general level of the post
The post holder will be subject to clearance through the Disclosure and Barring Service check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

Excellent Communication Skills
Self-Motivated
Customer Focused
A love of working outdoors
Ability to work shifts different Ability to work on own initiative
Full clean driving licence is preferable
Ability to operate a handheld computer terminal
Ability to communicate with customers, often in difficult and demanding circumstances
Ability to write simple reports and complete pocketbook notes
Customer service skills