Civil Enforcement Officer Supervisor

As our next Civil Enforcement Officer Supervisor, you'll assist the Senior Enforcement Officer and the deputy Parking Manager to supervise and develop the Civil Enforcement Officers within Parking Services to ensure the effective delivery of the service.

The role is integral to our Parking Services day team. The team work 4 days a week including the occassional Sunday. You will be given a 6 weeks rolling rota and in addition will be allocated approximately 3 Sundays per year. The hours of work are Monday to Saturday 7.00 till 17:00 & Sunday 09:30-17:00 Parking services contributes to safer roads Leeds by enforcing parking restrictions in accordance with legislation, in particular the Traffic Management Act 2004 and its associated Regulations. Enforcement of restrictions are carried out in a clear and fair manner and in accordance with legislation., To provide day to day on street supervision and support to the Civil Enforcement Officers, whilst assisting in the day to day running, monitoring and control of the City's on and off-street vehicle parking,

• To Supervise a small team of Civil Enforcement Officer (typically between 5 to10 Officers) including ensuring work that beats are being patrolled in a safe and effective manner.


• To work under the guidance of the Senior Enforcement Officers in ensuring that beats are being patrolled in the most effective way to deal with illegal parking.


• To deputise for the Senior Enforcement Officers in their absence.


• To attend meetings where required and provide updates as necessary.


• Patrol on and off street beats inspecting parking, identifying contraventions and issuing Penalty Charge Notices via a hand held terminals, providing a positive and courteous customer service.


• Reporting environmental problems and issuing Fixed Penalty Notices for litter where appropriate.


• Identify and report blue badge misuse.


• Operate CCTV equipment and issue Penalty Charge Notices via Bus Lane Enforcement and mobile CCTV (Camera Car).


• Inspect parking control equipment and parking facilities and report necessary maintenance and repairs.


• Direct and organise parking in on and off street facilities, undertake security observations and report suspicious and unacceptable incidents


• Drive an authorised vehicle and use a two way radio communication system in connection with duties.


• Undertake duties on cash collection service and undertake administrative duties as required.


• Remove vandalised debris and litter from off-street facilities, undertake minor maintenance tasks including cleaning the facilities and minor remedial painting


• Attend court if required.


• Support the development of staff within the team following the current staff development procedures.


• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post., Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.


• Willingness to actively participate in training and development activities.


• Flexible and adaptable to change to assist other services as required commensurate to grade.


• Participate in appraisal, training, and development activities.


• Be aware of and comply with Leeds City Council policies and procedures.


• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.


• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.


• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  As a Civil Enforcement Officer Supervisor, you'll thrive on developing a successful team, including supervising, motivating and training a team of Civil Enforcement Officers. You will be passionate about leading by example and keen to deliver results., As a Civil Enforcement Officer Supervisor, you will bring to the role:



• You will have the ability to supervise & develop staff, working as part of a team and on your own initiative ensuring that all targets are met.


• Exceptional knowledge of TMA 2004


• A broad knowledge of traffic regulations and parking enforcement in the Leeds district.


• Be able to resolve problems in a fair and precise manner.


• Willingness to actively participate in trainings.


• Be able to work to tight deadlines., Extensive knowledge of TMA 2004


• Extensive knowledge of the Leeds Parking Restrictions including the City Centre & districts.


• Able to operate computerised systems including but not limited to Microsoft word and excel


• Good communication skills both verbally and written.


Essential Behavioural & other Characteristics


• Ability to direct and motivate staff.


• Able to work alone and as part of a team.


• Ability to develop productive working relationships that command respect, trust and confidence.


• Ability to manage and delegate resources effectively


• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.


• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon


• Able to understand and observe Leeds City Council equality and diversity policies.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
  
  a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements.



• a clear career pathway and continuing professional development opportunities.


• a range of staff benefits to help you boost your wellbeing and make your money go further.