Civil Enforcement Officer Supervisor

As a Civil Enforcement Officer you will be passionate about making a difference. Your day to day role will be to enforce parking restrictions through issuing penalty charge notices. Whilst patrolling your dedicated beat you will be a Council Ambassador helping members of the public with their general queries., As our next Civil Enforcement Officer you'll be the public face of parking services and a Council ambassador. It will be your role to enforce parking restrictions in a fair and consistent way, issuing Penalty Charge Notice as required. You will be allocated a daily beat in the Leeds district, to which you will patrol the streets and car parks, to check traffic regulations are being followed. The majority of shifts will be patrol by foot in all weather, you may also be allocated a van or camera car to patrol., Job purpose To assist in the day to day running, monitoring and control of the City's on and off-street vehicle parking and assist in environmental enforcement. The postholder will be required to wear a uniform and always provide a high standard of customer service to members of the public.,

• Patrol identified beats, inspecting parking, identifying contraventions, and issuing Penalty Charge Notices.
• Reporting environmental problems and issuing Fixed Penalty Notices for litter and dog fouling where appropriate.
• Operate CCTV equipment and issue Penalty Charge Notices via Bus Lane Enforcement and mobile CCTV (Camera Car).
• Operate and observe CCTV equipment in the multi-storey car park and report suspicious and unacceptable incidents.
• Inspect parking control equipment and parking facilities and report necessary maintenance and repairs and issue suspension tickets as appropriate.
• Authorise vehicle removals and wheel clamping as required.
• Direct and organise parking in on and off-street facilities, undertake security observations and report suspicious and unacceptable incidents.
• Drive an authorised vehicle and use a two-way radio communication system in connection with duties.
• Undertake duties on cash collection service and carry out administrative duties as required.
• Remove vandalised debris and litter from off-street facilities, undertake minor maintenance tasks including cleaning the facilities and minor remedial painting.
• Attend court if required.
• Work within the Health & Safety Policies taking responsibility for your own safety and that of others.
• Flexible and adaptable to change to assist other services as required commensurate to grade
• To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
• To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post., Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  As a Civil Enforcement Office, you will bring to the role:
• The ability to work alone.
• The ability to understand people's reactions.
• Patience and the ability to remain calm in stressful situations.
• To be thorough and pay attention to detail.
• Excellent communication skills both written and verbal., It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
• Able to work flexibly across different work locations and areas as appropriate.
• Hold a full current driving licence.
• Must be capable of walking all day on the level and up/down steps.
• Able to work under minimum supervision.
• Observant/able to note detail.
• Able to deal courteously and effectively with people at all levels.
• Able to deal sympathetically with all members of the public, some of whom may be impatient & confrontational.
• Able to use two-way radio and telephone to contact base and receive instructions.
• Possess basic computer skills.
• Able to work together with other partner organisations (g. Police)., Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
• Knowledge of Traffic Regulations
• Knowledge of Leeds Metropolitan District.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
  
  The role is integral to our daytime team that works 4 out of 7 days. You will be given a 6 week rolling rota to follow and will 9.15 hours between the hours of 7:30 & 20:00
In addition to your annual salary you will be paid shift enhancements and weekend enhancements. What we offer you We take pride in offering the best employee experience, with benefits including:
• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further