Claims Adjuster - Property (2608)

To have responsibility for and progress a caseload or project to an effective and satisfactory conclusion for clients, ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement.

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  To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes;
  
• Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards;


• To work flexibly in adjusting to changes in priority of workload;


• Awareness of relevant client strategies and ensure implementation on cases / projects;


• Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable;


• To research solutions to problems/issues on cases / projects to develop your own technical knowledge;


• Generate ideas for implementation which develop new ways of working and challenge the status quo;


• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project;


• Full engagement in the Firm's Performance Review cycle;


• To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.
  
  A minimum of 3 years' experience of handling First Party Property claims, and having the technical skills set required to undertake a full caseload of claims.


• Specific experience in the handling of escape of water claims and weather related incidents, as well as impact damage claims and incidents of theft would be advantageous.


• Computer literate including proficient use of Microsoft Office.


• Excellent written and verbal communication skills.


• Ability to prioritise effectively and manage multiple tasks.


• Excellent attention to detail to be able to carefully analyse information.


• Ability to work well under pressure and to tight deadlines.


• Excellent teamwork skills.


• Flexibility and adaptability in your attitude and approach to work.


• Business acumen and an understanding of the clients' needs.


• Ability to build effective professional relationships both with external clients and internal colleagues.


• High level of financial and commercial awareness.
  
  We understand the importance of offering you a reward package that goes beyond simply salary, and we want you to feel valued and rewarded by your time at DWF. That is why, when you join us, you will be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits, we offer a number of flexible benefits and wellbeing programmes.