Claims Administrator

The Health Claims Team are responsible for the handling of health/disability/death claims requiring the gathering of supporting medical evidence, assessment of that evidence and making a claims decision based on the evidence collated & the benefits provided by the customer's policy/policies. You will provide administrative support to the Claims Assessors, which will include issuing claim forms, chasing outstanding requirements, paying third party fees, report analysis, call handling and processing benefit payments.

• Deliver an outstanding service for our customers during one of the most difficult times in their lives. ?
• Check understanding of customer requests and take personal responsibility for ensuring that all needs are understood and that all elements will be met first time, accurately - in line with our "One and Done, Right First Time" philosophy.
• High level of accuracy and thoroughness in reviewing documentation.
• Ability to identify discrepancies and potential fraud.
• Ability to explain complex information clearly and concisely
• The ability to communicate effectively and sensitively with vulnerable customers which may also necessitate some difficult conversations.
  
  Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
  
  Salary: From £23000-£23000, 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection