Claims Advisor

Our client has a fantastic opportunity for a Claims Advisor to join their company based in their Malton or Hull Office., Taking first notification from the client, issuing claims forms, validating the claim against the policy coverage, liaising with insurers, loss adjustors and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing customers how their policy premiums may be affected by their claim.

Utilising technical knowledge to support colleagues and deliver outcomes for clients
Identifying suspicious, complex, or high-value claims and raising these with management.

Following the procedures for the quick resolution of claims to an accurate and high standard , working on behalf of the client/customer and liaising with Insurers as appropriate, keeping the client informed and updated at all stages.

Handle any complaints in accordance with regulation, the Company's Conduct Policy and Guide to Best Practice.

Provide input and expertise to improve client journey, demonstrating technical proficiency and efficiency.

Provide input into projects and business developments.

Previous Insurance or Claims experience

Excellent communication skills, both written and verbal

Basic computer literacy & numeracy skills

Ability to build mutually beneficial relationships with both colleagues and clients

This is a permanent, full-time position working Monday - Friday, 8.30am - 5pm.

Competitive salary on offer, dependant on experience. Hybrid working is available once the probationary period is passed.

The role is responsible for undertaking the case management of insurance claims made by clients.