Claims Fraud Investigator

For over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Household Claims Fraud Investigator you'll play a key part to our success and join us on this exciting motoring journey.
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As a Claims Fraud Investigator, you will support the Counter Fraud department in its objective of preventing and detecting claims fraud. This will be achieved through the effective investigation and management of claims fraud referrals and contributing to the continued development of the Counter Fraud Team. Join us and make a defining impact.

What will I be doing?
+ Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and minimal financial loss to the company
+ Directly managing a portfolio of suspected fraudulent claims, in accordance with the claim's philosophy, claims handling procedures and service levels
+ Assessing the evolving 'evidential picture of a claim to drive a proactive investigation and
determine the correct outcome

+ Outstanding communication & interpersonal skills
+ Strategic analytical skills
+ Demonstrated expertise in Household Claims Fraud Investigation
+ Thorough knowledge of insurance with a strong understanding of the principles of insurance
+ credit hire and personal injury experience is desirable
+ An in-depth technical knowledge and the creativity to generate ideas
+ Strategic analytical skills and attention to detail
If your experience looks slightly different to what we've listed here, we encourage you to still apply. You could add something we didn't know we needed.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
+ 25 days annual leave plus bank holidays
+ Worksave pension scheme with up to 7% employer contribution
+ Free AA breakdown membership from Day 1 plus 50% discount for family and friends
+ Discounts on AA products including car and home insurance
+ Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
+ Diverse learning and development opportunities to support you to progress in your career
+ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.