Claims Handler

We have an exciting opportunity for a Claims Handler to join the Green Claims Team. As a Claims Handler you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.
This role will be worked on a hybrid basis and you will be required to work 2 days per week in our Mansfield office.
What you'll be leading on
+ Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
+ Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
+ Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant's version of events; applying professional judgment and experience to support the resolution of cases.
+ Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
+ Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
+ Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

Do you have experience of case management and handling Insurance claims?
Looking for a role where you can use your investigative and negotiation skills?, + Experience of handling cases, within an insurance claims environment (desirable).
+ Excellent negotiating and client management skills.
+ Able to work under pressure and prioritise workload effectively.
+ Excellent interpersonal, communication skills.
+ Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel