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Claims Handler (Part-time, Job-share, Full-time)

Zurich Insurance Company Ltd, Birmingham

Claims Handler (Part-time, Job-share, Full-time)

£27000

Zurich Insurance Company Ltd, Birmingham

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 12 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: caf6bc30ba0e4da69ecb2db523d72308

Full Job Description

  • Responsible for handling and negotiating claims

  • Compliance with statutory regulations

  • Develop and maintain relationships with internal and external customers

  • To proactively handle third-party claims aiming to settle cases within optimum time scales

  • Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

    As a Claims Handler you will be dealing with brokers, solicitors, and suppliers so you will need excellent communication skills. Additionally, you will require good case management and workload management skills., We are looking for someone with an Insurance background and experience in delivering exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.


    • To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.

    As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

    At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

    With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who is a long-standing player in the insurance industry.

    We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

    If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

    Our Culture:

    At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

    We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

    We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

    Salary: £22,000 - £27,000 depending on experience plus an excellent benefits package, Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need., So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
    The financials
  • 12% defined non-contributory pension scheme.

  • Annual company bonus.

  • Income Protection.

  • Life cover - four times your salary.


    • Time away
  • 25 days holiday a year plus bank holidays.

  • You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.

  • The option to buy up to an additional 20 days or sell some of your holiday.

  • Three days paid volunteering.

  • Up to 16 weeks' full pay for maternity, paternity and adoption leave.


    • Your health is important to us
  • Access to Private medical insurance.

  • Virtual GP appointments.

  • Discounted gym membership.

  • Free flu jab.

  • Access to a wealth of support from our wellbeing partners.


    • We're making a difference
  • Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.

  • Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.