Claims Support Advisor (January 2025 start date) (668148)

We are currently recruiting for Claims Support Advisor to join our Travel Claims team. You will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay. To do this, you'll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and we offer fantastic opportunities for career progression. Why you should join Charles Taylor:

• Comprehensive Training and embedding: Our training programme will cover everything you need to know to succeed, from technical skills to company policies and procedures.
• Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
• Opportunity for Growth: We're committed to helping you reach your full potential. As you demonstrate your abilities, there will be opportunities for advancement within the company.
• Company Culture: We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition., Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
• Resolving disputes with customers, referring to your colleagues for advice if needed
• Accurately record the information
  
  Naturally empathetic to a variety of customer needs
• Effective at conversation management ensuring a personalised journey for each customer
• High levels of resilience to ensure work is effective and efficient even in times of pressure
• Focused on the task at hand with attention to detail for accurate claim assessment
• Proactive in their approach to all aspects of their work
• First class verbal and written communication skills
• Great team player with the ability to contribute positively and supports others in times of surge
• High levels of organisation of both time and workload
• Proficient computer skills are essential for this role
  
  £25,000 per annum
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance
• Comprehensive training and embedding period
Equal Opportunity Employer Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.