Claims Technical Controller

The role is part of Carrier Transicold which helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. A Claims Technical Controller will be responsible for processing, validating, and reporting on claims while working closely with service partners and maintaining accuracy in documentation. As a Claim Technical Controller, you will be responsible for:

• Processing all claim types within the agreed timescales ensuring all required documentation is correct and attached to the claim.
• Validation for scheduled claims that the correct service has been carried out based on unit history & customer requirements
• Ensuring all claim lines have been submitted with the correct tasks codes & parts (if required)
• Ensuring Hours & Odometer readings recorded on claims fall in line with previous repairs for that unit.
• Producing internal & external reports as defined & required, e.g. refrigerant, customer recharges, unit analysis.
• Collating required information & produce PowerPoint presentation for customer reviews.
• Liaising with Service Partners to discuss and resolve current issues around claim submission
• Assisting business (where required) in providing information & reports for internal or Customers
• Developing your knowledge on Carrier products through self training and Carrier training courses
• Developing an effective & productive working relationship with other team members and Depts.
  
  Previous experience in Refrigeration industry or technical understanding of refrigeration equipment.
• Administrative / Customer Service experience will be beneficial.
• Proficiency with Microsoft packages Outlook, Excel, Word and Powerpoint.
• Strong customer focus.
• Data validation & reporting skills.
  
  Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.
  
  What we offer:
• Medical & Dental private healthcare
• Life Insurance
• Possibility to work from home once a week after probation period
• Small but supportive team
• Comprehensive onboarding process with the support of the line manager
• Stable working hours from Monday - Friday
• 25 days of holiday + bank holidays
• Pension scheme
Our commitment to you As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. The values that guide us are respect, integrity, inclusion, innovation, and excellence. We're excited for you to join us and make a difference.