Claims Validation Intelligence Researcher
The National Farmers Union Mutual Insurance Society Limited, Stratford-upon-Avon, Warwickshire
Claims Validation Intelligence Researcher
£35000
The National Farmers Union Mutual Insurance Society Limited, Stratford-upon-Avon, Warwickshire
- Full time
- Permanent
- Remote working
Posted today, 19 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 5cf2b1a2202149919aa66458c7cc1c67
Full Job Description
- Be a vital part of identifying, researching and disrupting insurance fraud via intelligence resources
- 35 hour working week Monday to Friday
- This is a hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon About the role We are looking for a motivated and skilled individual to join our Intelligence team. In this role, you'll proactively apply intelligence research methods and leverage the Group Counter Fraud System (GCFS) to support the Claims Validation Intelligence Team and Handlers in tackling claims fraud. As part of our commitment to continuous improvement, you will also play a key role in adopting and integrating new systems designed to enhance our team's capabilities and effectiveness. Your work will involve gathering, assessing, disseminating, and reporting intelligence from internal and external sources to strengthen suspicious claims investigations. By reviewing and evaluating information from a wide range of open and closed sources, you will produce accurate, actionable reports that support both proactive and reactive fraud identification. You will conduct targeted intelligence gathering, provide detailed reports on suspicious claims and claimant profiling, and contribute to the ongoing development of intelligence services to ensure we protect our members from the damaging impact of claims fraud. Collaboration is key in this role, and you will build and maintain strong relationships with counter fraud colleagues and other business areas to ensure the delivery of objectives. Additionally, you will provide expert guidance to the Claims Validation teams to uphold compliance with Data Protection legislation and the NFU Mutual Information Compliance Policy while managing National Intelligence Model-graded intelligence securely and effectively.
- Strong analytical and research skills, with experience identifying, gathering, and analysing information from open and closed sources.
- Excellent critical thinking and report writing abilities, capable of producing clear, logical, and detailed recommendations.
- Proficiency in written and verbal communication, with the ability to engage and influence stakeholders effectively.
- Strong time management, collaboration, and stakeholder engagement skills, with a commitment to continuous improvement and adopting new systems.
- Experience with Power BI or database management experience is desirable
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. - Salary Up to £35,000 per annum depending on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual
You have recent experience in claims, intelligence, or counter-fraud, demonstrating expertise in handling suspicious activities, researching and reporting on sensitive information. With a customer-focused mindset and a collaborative approach, you are confident working in a team environment and using tools like Microsoft Excel to support your work. Your ability to gather and analyse data from diverse sources, including open platforms like social media and secure systems such as NFUM claims data, enables you to produce actionable insights and deliver impactful results. Additionally, you have:
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: