Cleaning Services Team Leader

The post holder will work as a member of the Cleaning Service team and will be responsible for the day to day operational supervision of a large number of Cleaning Service Assistants, split across a large site providing a 24/7 service, thus ensuring the promotion of a high- quality cleaning service supporting patients, visitors and staff. In line with the National Standards of cleanliness within a healthcare setting 2021.

The post holder will report to the Assistant Facilities Manager (AFM) for the respective zone and will support the department in delivery of national, regional and local cleaning directives in an ever-changing NHS landscape.

The post holder will be responsible for the monitoring of cleaning standards via audit, quality assurance checks and service review.

The post holder will be responsible for ensuring that a high standard of cleaning is continuously provided to patients, visitors and staff members across all site facilities 24/7.

To work as a flexible member of the team being visible and accessible to service users.

The post holder will support both the Facilities Manager (FM) and AFM in implementing additional changes within the service, on a day to day basis, as an example but not limited to enacting the cleaning service business continuity plan.

The post holder will be responsible for the day to day staff rotas, ensuring all areas within cleaning services are staffed to the agreed levels ensuring we can continue to meet the needs of the service.

Main duties of the job

Amongst other responsibilities the postholder will be required to maintain excellent working relationships via email, face to face meetings and phone calls with key stakeholders such as Infection Prevention and Control teams, (ICPT) Clinical Colleagues, Estates Colleagues and all external providers of good and services.

Reporting any signs of pests to the relevant department or contractor, via email, and phone.

Liaising with ward and department staff, patients, visitors in relation to complaints or concerns being raised.

Communicating with wards and department clinical staff informing them of any changes to the service.

Supporting clinical colleagues by giving advice on cleaning processes and procedures, providing appropriate support on queries, and complaints.

Give feedback to staff with regard to their performance and where required source additional training to help support and encourage staff members.

Support the FM and AFM's in delivering cleaning services team briefings, to include current issues and providing relevant information as appropriate, delivering monthly Tool Box Talks to all staff.

Contribute to the maintenance of a culture of engagement that involves staff in decisions on how the services are provided

Report any non-compliance to their zonal AFM.

The post holder will be responsible for ensuring high standards of cleanliness are achieved in line with Trust targets, Trust Policies, cleaning services Sop's, cleaning service schedules and work plans.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.