Cleft Service Co-Ordinator

This role involves working closely with medical and nursing staff. Post holder will be required to provide an efficient administrative service to the Consultants and the full Cleft Team. Key elements of this role include: co-ordination of the northern part of the Northern and Yorkshire Cleft Lip and Palate Service and manage the non-clinical aspects of the service; co-ordinating the activities of the multi-disciplinary Cleft Lip and Palate Service Team, to ensure provision of an efficient, timely and seamless service for children with cleft lip and palate. The post-holder will work closely with the Lead Clinician to facilitate the planning, organisation and delivery of services. You will be a central point of contact for the service. You will coordinate the provision of an efficient and effective administrative service to support the planning, organisation and delivery of care for these children. The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. This role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.Working for our organisation Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust, + To coordinate northern part of the Northern and Yorkshire Cleft Lip and Palate Service and manage the non-clinical aspects of the service coordinating the activities of the multi-disciplinary Cleft Lip and Palate Service team, to ensure provision of an efficient, timely and seamless service for children with cleft lip and palate. + To work closely with the Lead Clinician to facilitate the planning, organisation and delivery of services. + To support the Lead Clinician in their role as lead of the service (e.g. through coordination of audit and liaison with the joint service providers in Leeds). + To provide a central point of contact for the service and to be the first point of contact for new referrals, notifying the team when a new baby is born and organising appropriate visits. + To coordinate the provision of an efficient and effective administrative service to support the planning, organisation and delivery of care for these children. + Attend regional clinics as appropriate with the cleft team to coordinate clinic and review appointments. + To ensure that all information for corporate, regional and national requirements is maintained accurately and appropriately stored. + To be a member of the cleft steering group and with that group support the delivery of a high quality service by the multi-disciplinary team. + The post holder must work within the policies and procedures of the Trust. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

An exciting opportunity has arisen for enthusiastic, organised and motivated individual to join the Cleft Palate Team within the Plastic Surgery Department as Cleft Service Co-ordinator on a fixed term/secondment opportunity contract.