Clerical Admin Assistant

This is an opportunity for dedicated staff to join our Patient Access Centre Teams at Queens Hospital Burton. Here you will be part of a team committed to delivering the best possible customer care.

The role is busy and varied and includes extensive PC use, it is therefore essential that candidates have excellent keyboard skills with a knowledge of Microsoft word or similar. There may also a requirement for light physical work in the movement of case notes. You should be well motivated, organised and have the ability to cope under pressure whilst being flexible to the changing environment. You should be an effective team player who is capable of working well within the team or autonomously First class communication skills, recent customer service experience, and prior administration experience is also essential to this role.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
  
  The working days for this post would be Monday, Tuesday and Wednesday 08:30-17:00 with a 1-hour lunch break.
Some of our services operate 6 days a week which will require a flexible approach to days/hours and allocation of duties(Saturday working and a variation of start and finish timesmay be required). You will operate as part of the Trust's Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to-treatment education and validation services. This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.