Clerical Administrator - Reports and Reception

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust. To provide a full clerical support to the relevant department ensuring a high standard of clerical/reception duties are maintained and deadlines are met The role of the Clerical Administrator is to provide a full clerical/reception service to support the Pathology Department in processing of daily workloads and ad hoc office duties., · To provide full reception duties for Visitors Reception within Pathology. · Operate an effective bring forward system and filing system. · Make full use of the computer systems and packages available. Ensure all information is updated regularly and take responsibility for reporting any faults, incorrect patient data and breaches in security. · Support with housekeeping of telepath if required. · Respond to telephone enquiries for results from GP surgeries, wards, clinics etc. · To ensure that all reports are sorted and distributed to the relevant bodies through internal and external posting systems in a timely and efficient manner. · To provide cross cover for colleagues as and when required. · Be able to work as part of a team, promote effective flows in the department to cover leave and ensure office runs smoothly. · To be aware of the importance of patient confidentiality at all times. · Assist with audits/research/data collection as required. · Undertake audits as required. · Send out Pathology Paper report daily to stakeholders in a timely manner. · Photocopying/scan and general housekeeping of the office environment. · Assist with collection of clinical data for audit and disseminate information to teams. · Obtain information requested by Administration Services Manager as and when required. · To work in a flexible manner in accordance with Trust Policy. · Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. · Any other duties required by Line Manager., · General office duties including dealing with incoming and outgoing mail, e-mail, scan, photocopying. Participate in housekeeping of the office environment., · Attend appropriate training and education sessions at the request of the manager.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme