Clerical Officer

To provide a welcome to the patients who are in contact with the department. The post holder will be responsible for designated clerical duties in the department. Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators. Promote effective customer focused communication with patients and service users. To respond to telephone and/or face to face enquiries complying with departmental guidance. Request, cancel and re-arrange appointments in line with local and national targets. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager. Assist with the