Clerical Officer

The post holder will provide a range of patient focused reception, clerical and administrative duties to support the provision of healthcare within the busy Physiotherapy Service. The successful candidate will have direct patient contact via telephone and/or face-to-face, and will demonstrate a calm and professional manner when liaising with patients, colleagues, members of the public and other agencies. Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given. The post holder may at times be required to work at any Cwm Taf Morgannwg site as directed by their line manager.,

• First point of contact for patients via telephone and/or face to face
• Inbound/outbound calls
• Booking/rearranging appointments
• Clerical tasks, including scanning referrals, distributing appointment
letters
• Use of clinical information systems (Myrddin/WPAS) to update
confidential information
• Liaising with patients, clinical and administrative colleague
  
  The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
  
  Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.