Clerical Officer

The Clerical Officer will be responsible for providing a high quality clerical service to facilitate the effective delivery of the department's administration function. This will include assistance with outpatient and day case reception duties, the recording of outpatient appointments and the collection and preparation of case notes for all visits. The post holder will work closely with other administrators, medical secretaries and the clinical teams to ensure all systems are managed effectively according to Trust procedure.,

• General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
• Clinic preparation for outpatient and day case clinics, ensuring preparation forms and blood forms are completed and attached to clinic notes appropriately and tracked to appropriate department. This includes the collection of case notes from various locations around the hospital.
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Provide clerical support to the secretarial team.
• Telephone patients to remind them of their clinic appointments
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
• Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached.
• Liaise with nursing staff to ensure accurate scheduling of day case procedures
• Ensure appropriate specific information is sent out to patients prior to their procedures
• Scan all relevant paperwork into patient case notes appropriately.
• Collate and disseminate all incoming and outgoing correspondence appropriately.
• Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
• Undertake general clerical tasks as delegated by the Medical Secretaries, to contribute to the smooth running of the service.
  
  The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.