Clerical Officer - Audiology

To be a member of the audiology administration team that assists in the provision of comprehensive, high-quality outpatient and waiting list administration services for the adult audiology service.

Assist in enabling the administration of several specialty patient lists operating in accordance with the Trusts access policy and in line with national targets ensuring efficient and effective use of outpatient sessions.

Exercise initiative and use independent judgement and knowledge to book patients, in line with scope of own nonclinical practice. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information daily.

Provide an information and communication link between the patient and their outpatient attendance.

Be capable of.

o Working closely under the guidance of the operational management team and clinicians to enable effective administration of the patient pathway.

o Working as a patient contact advisor for single point of access answering incoming calls, booking clinic appointments, email traffic and receiving patient and healthcare professional referrals via a variety of platforms and IT systems.

Main duties of the job

1. To assist in the administration of a comprehensive audiology outpatient service to patients. Be capable of making decisions with situations arising from duties and responsibilities described below to ensure an effective, organised, and comprehensive high quality patient centred service

2. To provide a professional administrative support service to the audiology outpatient service by undertaking administrative aspects of work to allow clinicians to focus on the priorities of their role

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme