Clerical Officer - Diabetic Eye Screening | Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a clerical officer to join the Liverpool & North Mersey Diabetic Eye Screening team.

The position will be based at Aintree hospital yet will work in conjunction with the wider administrative, failsafe and clinical team operating from Aintree and the Royal Liverpool Hospital sites.

The successful applicant will be involved in the administration of the screening service working in the call recall centre booking patient appointments, answering patient queries and supporting the clinical team in the delivery of screening across the catchment area.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients., The post holders duties will include

1) Call recall responsibilities - booking, managing and amending appointments via the eye screening software and via telephone directly with patients

2) Appointment Bookings - booking clinical appointments across all screening pathways in line with service need as directed by service managers

3) Manage eye screening email inboxes in conjunction with the DES administrative team

4) Support the administration team with the process of referrals from screening into Ophthalmology services

5) Provide specific support as requested by the Officer Manager and Administration and Failsafe mangers for the DES programme

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.