Clerical Officer - Emergency Department

The successful candidate will be part of a busy Emergency Department. The role is varied and will include; Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation Liaise with all departments on all issues of a clerical nature, Act at all times so as to provide and maintain public and staff confidence in the service provided To work effectively as part of the multi-disciplinary Emergency Floor team Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times To deal tactfully and sensitively with patients & relatives / accompanying others Promote an open and participative culture within the Department Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issues Ensure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas Participate in appropriate managerial duties as delegated by the Emergency Services Administration Manager, Directorate Manager or appointed deputy Liaise with / summon nursing staff where concern exists over the condition of a patient Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available Collate appropriate documentation for patients attending the Emergency Floor Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image Processing software for patients within the Emergency Floor To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner Ensure that all relevant correspondence to GP practices is sent out according to set procedures Liaise with all departments on all issues of a clerical nature Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic Fracture Clinic Physiotherapy clinic ENT clinic Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs - 0830hrs Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs - 0800hrs Actively contribute to the attainment of national targets in relation to emergency care Assist in the input and correction of data relevant to the Emergency Access Targets, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care. Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role. Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.,

• GCSE/equivalent, NVQ Customer Care, Must be able to demonstrate experience of working in the public sector, Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures.
• Familiar with computerised information
• Familiar with Caldicott guidelines, Calm temperament, Excellent communication skills
• Ability to work to deadlines
• Able to demonstrate awareness of possible sensitive issues in the A&E
• Demonstrates ability to work on own initiative and as part of a team
• Demonstrate ability to prioritise workload
• Flexible & Adaptable
Desirable criteria
• Keyboard skills desirable
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.