Clerical Officer - Imaging Department

Organisations within scope are as follows :

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals
The Admin Team at Portsmouth Hospitals is looking to recruit enthusiastic and dedicated clerical officers to help support the efficient and smooth running of the Diagnostic Imaging Service. Core hours Monday - Friday 0830 - 1700 with regular rostered shifts (1200 - 2000) and 1 : 9 weekends (0900 - 1400 or 1400 - 2000). Main duties of the job The successful candidate will demonstrate excellent customer service skills, be able to work under pressure and to deadlines, contributing to :
• receive and log of all patient referrals to the department
• receive patients and process them in accordance with Trust and departmental protocols
• make and process patient appointments as required ensuring all requisite specialist preparations are made where applicable
• manage and maintain the Consultants bookings
• Enter and update patient information on PAS and RIS as required
• Contact patients by letter or telephone to arrange appointment, Call Handling / Customer Care
• Respond to calls promptly using persuasiveness, empathy, tact and reassurance as required
• Report any problems and areas for system improvement
• Deal with telephone enquiries from other organisations and departments, taking appropriate action
• To support the accomplishment of Trust and departmental goals by working as a team member to communicate with other team members as appropriate
Reception / Administration
• Receive and log all patient referrals to the department
• Receive patients and process them in accordance with Trust and departmental protocols
• Make and process patient appointments as required ensuring all requisite specialist preparations are made where applicable
• Manage and maintain the Consultants bookings
• Enter and update patient information on PAS and RIS as required
• Contact patients by letter or telephone to arrange appointment
• Cancel / re-nook or remove patients as required
Managing Information
• Use the Trust weekly PTL (Priority Treatment List) to ensure patients are seen within National timescales
• To record, maintain and retrieve accurate patient data and produce reports as required
• To ensure that the Department meets all medico-legal requests in an accurate and timely manner and submit billing information where appropriate
• Supply patient information to other authorities where appropriate ( social services and benefit agencies)
Other duties
• Track records on information systems and act on any requests, distributing as required and ensuring they are received and stored correctly within the department
• Filing of hard and soft copy documentation
• To ensure that all documentation is available to the Radiologists and Radiographers for imaging, reporting and MDT meeting purposes
• Ensure the needs of the service are met at all times delivering effective patient care
• Support cover for departmental opening including weekends and bank holidays
• Will have occasional exposure to distressing circumstances when dealing with intoxicated, aggressive or abusive patients and relatives
  
  Education to GCSE level
Desirable
• Driving license
Experience Essential
• Experience of working in a busy and challenging environment or equivalent applied learning
Desirable
• Experience of working in a healthcare office environment
• Knowledge of PAS, OPD, Pathology, Radiology (training will be provided)
Skills and Knowledge Essential
• Ability to achieve high levels of accuracy ensuring deadlines are met
• Excellent communication, interpersonal and organisational skills
• Able to deal / liaise with staff at all levels
• Able to prioritise and plan workload
• Confidentiality and discretion
• Able to work independently and recognise the importance of teamwork
  
  Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust