Clerical Officer - Radiology Booking Services

Duties will include, but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. Constructively manage barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policies. Respond to external and internal queries from staff, patients and others and refer on to the appropriate person. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic. Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous and customer-focused manner at all times.
Organise incoming and outgoing post, referring enquires to appropriate person as necessary. Type letters or other correspondence. File reports and results. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the Supervisor/Manager as appropriate.