Clerical Officer / Receptionist | North West Anglia NHS Foundation Trust

Join Our Team: Ensuring Seamless Patient Care and Administrative Excellence Delivering efficient, compassionate service as the gateway to Diagnostic Imaging. We're seeking a dedicated individual to join the Diagnostic Imaging Department as a key player in maintaining the highest standards of administrative, clerical, and computer processes. You will be the welcoming face and the first point of contact for patients entering the department, ensuring every patient is registered accurately and efficiently onto the Trust's IT system. Your role will be pivotal in enhancing patient care through effective communication and seamless service. This role requires flexibility, a commitment to excellence, and the ability to work under the direction of the Clerical Manager to support all Imaging Departments. If you are organized, detail-oriented, and passionate about contributing to a patient-focused environment, we would love to hear from you. Join us in making a difference!

• Register patients efficiently and accurately on the Trust's IT system
• Serve as the first point of contact for patient and relative inquiries in person and over the phone
• Maintain and organise patient records, including filing and scanning
• Liaise with both internal and external agencies to support patient care
• Uphold the high standards of the Diagnostic Imaging Department's reception area
• Assist in the induction, orientation, and training of new team members
• Attend and complete all Trust-mandated training sessions
• Work collaboratively as part of a large, supportive administration team
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:
• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
• Membership of the NHS Pension Scheme;
• Flexible working opportunities;
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Opportunities for career development and training to help you progress in your role;
• Wellbeing support and activities to promote a healthy work environment;
• Access to our in-house physiotherapy service;
• On-site canteens offering subsidised meals;
• Subsidised staff parking (currently free);
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.