Clerical Officer | University Hospitals Bristol and Weston NHS Foundation Trust

To provide Admin support to the Clinic Coordinator team within the Bristol Eye Hospital

Assisting of uploading e-RS referrals to Evolve for Triage and uploading documents

Dealing with routine emails, from various mail boxes and support the Admin team with work.

· · To support the triaging of referrals by liaising with key clinical staff,

· Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

· To act as a point of contact for queries from clinical and non-clinical staff

· Liaise with clinical and non-clinical teams across the Trust and external organisations including via telephone and email

· Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

· Communicate changes to clinics and appointments to patients as instructed, often at short notice, people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young