Clerical Officer (XN02)

You will undertake a range of clerical duties which include reception, receiving and inputting of referrals, and booking of patient appointments and transport. The post holder will be able to work flexibly and be able to communicate sensitively and effectively with a wide range of people including, patients, medical staff and the wider multi-disciplinary team. General administrative duties will also include dealing with patient appointments over the phone, so they will be required to understand the imperative need for confidentiality and discretion at all times.

Excellent customer service is essential to support a positive patient experience. You will be required to prioritise your own workload and meet short deadlines and support the various referral to treatment targets. You will recognise the importance of Data protection and confidentiality. All staff are responsible for working with colleagues to maintain and improve the quality of services provided to our patients and service users.

You will be expected to check documentation and ensure it is complete and available when needed for clinic. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.

An exciting and rewarding opportunity has arisen to join our Haemophilia, Thrombosis, Haemostasis and VTE service, in the Oncology CSU. We are looking for an enthusiastic and well-motivated individual to join our team on a 37.5 hour per week contract.

Excellent customer service is essential to support a positive patient experience. You will be required to prioritise your own workload and meet short deadlines and support the various referral to treatment targets. You will recognise the importance of Data protection and confidentiality. All staff are responsible for working with colleagues to maintain and improve the quality of services provided to our patients and service users.

The successful candidate will need to possess excellent communication and organisational skills, good IT skills with the willingness and commitment to learn multiple patient management systems whilst also adhering to all policies and procedures. They will have the ability to prioritise their own workload as well as working as part of a team. They should also demonstrate exceptional skills in customer care ensuring all matters are dealt with in a sensitive and timely manner.

The Leeds Cancer Centre is one of the most prestigious oncology departments in the UK, providing an ideal infrastructure for high quality multidisciplinary cancer services and ensuring the best outcomes for the catchment population of West Yorkshire and the Yorkshire Cancer Network.

Our values are part of what make us different from other trusts. They have been developed by our staff and set out what we see as important to how we work. Our five values are: Patient-centred, Collaborative, Fair, Accountable and Empowered. All actions and endeavours are underpinned by these values.