Clerk / Receptionist

First point of contact for visitors, patients, staff, contractors

Telephone enquiries

Directional enquiries

Accepting and directing deliveries

Liaising with all staff and departments across the Hospital

Reception is staffed from 8am to 8pm.

Training will be provided

Note the applicant must be able to meet the 8pm shift rota, and be flexible to assist in covering 6 weeks annual leave.

The applicant must have excellent and clear communication skills, including verbal and listening as this role is the first point of contact for patients and visitors to the Hospital., Providing administration support and general reception cover you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care

Multi-task at busy reception area

Deal with telephone enquries,

• Good organisational skills


• Ability to work as part of a team


• Good interpersonal skills, Working knowledge of Microsoft office, RSA 2 (or equivalent)


• NVQ2 (or equivalent), Reception experience, Customer care experience
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond., Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.

This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters and Drivers, Sustainability, Travel and Health & Safety.

This role is one of a flexible team of staff who support the Receptions and General Office functions. It is a rewarding and busy post.

The post is no fixed working pattern, covering between 8am and 8pm Monday to Friday on a flexible rota., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

For agenda for change banded roles; salary payments will reflect the 2023/24 pay scales. The 2024/25 pay scales will be paid in October 2024 including any backpay due. Therefore should the successful applicant start in post prior to October, the salary will initially reflect the 2023/24 pay scales.