Clerk / Receptionist

We are seeking a bright and friendly individual to join our administration and reception team to support the Pre-Assessment service across the Freeman and Royal Victoria Hospitals. Our administration and reception team are busy and diverse services and our clinicians rely on the administration teams to provide an effective, efficient service to support them to provide exceptional care to our patients. You will need to be able to prioritise the needs of our busy teams using organisation skills. You will need to be calm and self-motivated with an adaptable, positive and flexible approach to challenging and changing situations. The post will involve contact with patients and families both face to face and via telephone and so good communication skills are essential to this role. Working knowledge of computer systems and applications will be beneficial to the role and support to understand and learn the trust digital systems will be available to the successful candidate. + Interview date: 14 November 2024 + 37 hours 30 minutes/week + You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE, + Utilise the electronic patient record on a daily basis to keep accurate records and book appointments. + Manage and deal with calls from patients, service users, families, carers and other professionals. + Support the team to carry out admin tasks that are required to maintain the good working flow of the service + Reception duties. + Administrative tasks such as photocopying, filing, scanning and uploading documents to maintain accurate patient records and pre-assessment service records. Use a variety of electronic systems (Office, PowerChart, SchApptbook, PMOffice), + To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Newcastle Hospitals NHS Foundation Trust is one of the largest and most specialised teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team., Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust