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Client Account Manager

Janus Henderson

Client Account Manager

Salary Not Specified

Janus Henderson, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 78bb3e5e7b144c95b6099fc52e34cd64

Full Job Description

  • Be the lead account manager on Strategic accounts and large institutional clients.

  • Forge a strong partnership with the Client Directors and the Client Account Managers who work on the Strategic accounts and our large institutional accounts.

  • Be responsible for resolving non-investment related client queries or ensuring appropriate delegation.

  • Lead project work which directly impacts strategic clients and support where required through attending meetings and taking ownership of tasks, updating project plans and related documentation ensuring that actions are owned and completed to according to schedule.

  • Work alongside the Client Directors in collaborating with other areas of the business, ensuring that all bespoke client needs and requirements are understood by all team members.

  • Communicate our services, products, and SLAs with clients and third parties.

  • Lead meetings with client and senior colleagues

  • Be the subject matter expert, lead members of the client account management team with all aspects of client activity and be able to offer solutions to complex queries.

  • Maintain the client database and ensure all client information is up to date. Record all communication and activity with clients in line with departmental procedure.

  • Ensure fund profiles are regularly updated and reviewed annually.

  • Ensure all regulatory Financial Crime requirements are updated annually.

  • Ensure all regulatory requirements are understood and procedures are followed.

  • Maintain and improve your own investment and market knowledge.

  • Present in internal / external meetings where required.

  • Be willing to mentor members of the client account management team

  • Carry out additional duties as assigned.

    • What to expect when you join our firm
  • Hybrid working and reasonable accommodations

  • Generous Holiday policies

  • Excellent Health and Wellbeing benefits including corporate membership to ClassPass

  • Paid volunteer time to step away from your desk and into the community

  • Support to grow through professional development courses, tuition/qualification reimbursement and more

  • All-inclusive approach to Diversity, Equity and Inclusion

  • Maternal/paternal leave benefits and family services

  • Complimentary subscription to Headspace - the mindfulness app

  • All employee events including networking opportunities and social activities

  • Lunch allowance for use within our subsidized onsite canteen, Mentoring

  • Leadership development programs

  • Regular training

  • Career development services

  • Continuing education courses

    • For those in scope of Knowledge & Competence (MiFID II)
  • Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets

  • Understanding of issues relating to market abuse and anti-money laundering

  • Annual attestation

    • Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
    All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

    Must have skills
  • Excellent interpersonal skills

  • Ability to form good working relationships with all clients and internal stakeholders

  • Confident and proactive approach

  • Solutions orientated

  • Attention to detail

  • Ability to manage multiple tasks with competing deadlines

    • Nice to have skills
  • Preferred and be willing to take the Investment Management Certificate

  • An understanding of the different asset classes in which Janus Henderson works.

  • Previous experience of using Word, Excel and PowerPoint and ideally CRM packages.

  • Prioritisation and time management skills

  • Detail orientated

  • Lead internal and external meetings

  • Strong presentation skills. Be able to present internally and externally

  • Good awareness of what's happening in markets. Be aware of the implications of market trends

    Janus Henderson Investors Client Account Manager in London, United Kingdom


    • Why work for us?

    A career at Janus Henderson is more than a job, it's about investing in a brighter future together .

    Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

    Our Values are key to driving our success, and are at the heart of everything we do:

    Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

    If our mission, values, and purpose align with your own, we would love to hear from you!