Client Account Manager

The primary function of the role is to ensure that we have the best relationship possible with the persons representing the Account for the Customer. These relationships will be built on the highest level of customer service enabling us to achieve long term customer retention, maximising additional and new works at the highest profitability achievable, from both existing and new accounts. Accountable for:

• Ensuring that Trinity fully meet the customers systems servicing requirements in full compliance with agreed KPI's and SLA's.
• To facilitate the relationship between the client and Trinity, ensuring that all maintenance, works and repairs are carried out correctly to meet customer's requirements.
• Provide support for the bid team when tendering maintenance contracts, and following successful securing of the contract, monitoring and supporting the operational delivery.
• Profitability of Key Client accounts in line with agreed targets.
• Collection of cash from nominated Key accounts.
• Retention of Clients.
• Review of all new allocated contracts.
• Achieving New Sales Targets.
• To promote the Company and its core values and behaviours both internally & externally.
  
  Sound management, communication, organisational and interpersonal skills.
• Proven experience in engineering in a related industry.
• Ability to develop & maintain strong customer relationships
• Ability to achieve both short and long term objectives.
• Ability to prioritise workloads to meet agreed targets.
• High level of commercial experience and awareness.
• Ability to share Opportunities with other members of the Sales Team.
Technical knowledge:
• Working knowledge of Fire and Security products.
• Working knowledge of the standard, regulations and market.
  
  Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years. Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual needs. We pride ourselves in offering a full customer aftercare service ranging from traditional maintenance through to ensuring full legislative compliance.
  
  23 days holiday, plus bank holidays
• Company pension scheme
• Life assurance
• Employee Welfare assistance programme
Equal Opportunities in Practice We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Security Vetting It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.