Client Administrator

The Senior Client Relationship Co-ordinator plays a pivotal role in supporting the management of critical client relationships. This includes liaising with key contacts at the relevant clients, such as in-house legal teams, finance, and administration teams. The role demands a proactive approach to implementing and being accountable for the administration of client processes across the firm, ensuring compliance with each client's unique requirements.

This role is integral to maintaining the team's reputation for exceptional client service and operational excellence. The ideal candidate will thrive in a fast-paced environment and will be committed to upholding the team and the firm's standards of service.
Main responsibilities

• Client Liaison: Act as the primary point of contact for key client representatives within legal, finance and administration teams, fostering strong relationships and ensuring seamless communication.


• Instruction Monitoring: Monitor new instructions and allocating tasks within the team efficiently, setting up new files (including downloading documents from client platforms and populating files)


• Client Requirements: Proactively learn and adapt to each client's specific requirements regarding billing and administration including:


• Fee Confirmations : communicate fee confirmations to clients promptly


• Billing and Purchase Order Management: Manage billing processes including liaising with our dedicated client E-billing team where applicable, managing purchase order numbers and floats in each case ensuring accuracy and compliance with individual client protocols.


• Reporting: Prepare and maintain regular reporting schedules in the format required by each individual client, ensuring all data is up-to-date and accessible.


• Datasite Management: Oversee and manage client datasites, ensuring they are organised and maintained to client standards including uploading deeds.


• File Management: Set up new files and maintain accurate records in accordance with client needs.


• Client Portals : Managing internal information portals keeping these updated as to client standards and protocols, supporting legal advisors and client team members in identifying and adhering to the relevant client requirements.


• Process Improvement: Taking responsibility for reviewing business processes, suggesting and implementing improvements to enhance efficiency and effectiveness.


• Accountability: Hold the team to account against relevant standards, ensuring consistent quality and compliance.
  
  Excellent client care (both internal and external clients), communication and presentations skills, with a friendly and solutions driven approach


• Self-confidence, initiative and the ability to grasp things quickly and easily


• Enthusiasm and drive with a positive, can-do attitude and an ability to learn quickly and adapt to varying client requirements.


• Strong organizational skills, high levels of accuracy and great attention to detail with a proactive, methodical and organised approach


• Ability to prioritise and complete work effectively and to remain calm under pressure


• A genuine team player with an ability to be flexible and to integrate and work within a team as well as working proactively alone


• Proven experience in a similar role or a high performing legal administrator or legal PA role may be beneficial but not essential. The role may also be suited to an ambitious graduate looking for a gateway to the legal profession (please note that this role does not provide a direct route to qualification).
  
  Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm., Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
  
  We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.


To discover more about our benefits, please visit: Benefits Package
The team

Our Real Estate group is one of the largest real estate teams in the UK, advising an impressive range of clients including commercial and residential developers, investors, major corporate occupiers and banks/funders. Offering exceptional market knowledge the team holds an outstanding reputation with clients and the market generally. "Clients are full of admiration for this team, noting it combines outstanding technical expertise with a "very" responsive service" (Chambers).