Client Adviser

Part of the Asylum Services team, the Client Adviser in Napier is a rewarding role at Migrant Help. You will work to support residents of Napier Barracks; providing advice, guidance, assistance and support to eligible asylum seekers. You will contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives by proving a high-quality service to its clients.,

• Provide advice and support to asylum seekers, within the specification of the AIRE contract with the Home Office
• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section 4 of the Immigration and Asylum Act 1999
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales and assist clients to notify the authority of prescribed change of circumstances
• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support applications by telephone and by appointment
• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
• Provide advice on general matters e.g. sign-posting in addition to providing advice on the Voluntary Assisted Return
• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs
• You will work closely with the AASC provider, Home office, Health team and other NGO/VCS organisations based at Napier
• Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly
• Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure clients are appropriately supported in their dispersal area
• Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
  
  If you have the ability to work empathetically with people facing uncertainty with demonstrable experience liaising on behalf of service users, and are looking for an exciting role that makes a difference, we'd love to hear from you!, Ability to complete referral forms and records accurately
• Ability to absorb complex written information and communicate effectively
• Experience of working face to face with members of the public
• Good inter-personal skills and the ability to relate to a wide range of people
• Presentation skills with the ability to make briefing sessions interactive, Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential., As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
  
  Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.