Client Care Advisor

Part-Time role working 20 hour per week over 4 days (Open between 08:30am & 7:00pm) including 1 in 4 Saturday (09:00am - 1:00pm) We are expanding our team in our small animal practice based in Leicester. We are looking for an enthusiastic, friendly Client Care Advisor on a part time basis who wants to be part of our welcoming and vibrant team. Our CCA team:

• Provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Build strong relationships with our clients, their pets and the practice team which is critical to practice success.
• Provide great client service during a client's visit that will make sure that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• Coordinate the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
We are looking for:
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You need to have a drive to work as part of a united and fun team delivering exceptional care.
  
  We offer a fun, supportive and friendly working environment
• Achievement opportunities.
• 28 days annual leave (incl. Bank holidays)
• Benefits that include pension scheme and our very own reward hub.
Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.