Client Care Advisor

This is currently contracted as a part time role offering 28.5 hours per week including 1 in 4 Saturday mornings 9-12pm. Overtime for holiday cover is shared amongst the team. Typical weekly shift patterns are either 0815-1345 or 1330-1900 (full day's overtime 0830-1900 with one hour lunch break)

If you are versatile, enjoy a fast-paced environment, providing great customer care and working in a team, we have just the opportunity for you at our Loughborough practice..., Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be mainly located on our surgery reception desk, being the friendly and welcoming face for the client and their pets when they arrive at the Practice!,

• You have the ability and desire to learn and continuously develop, and can adapt well to change.
• You are IT literate, with experience of Word, Office 365, Excel and ideally, customer relationship databases or platforms.
• You are a great communicator and listener
• You are able to guide and advise clients by keeping yourself fully up-to-speed with the practice services and protocols.
• You are calm, attentive, and always focused on the clients' needs and the best interests of the patients.
• You are flexible and a problem-solver, always trying to find ways to resolve difficult situations and deliver high standards of customer service.
• You are resilient, and can prioritise your workload.
• You will bring enthusiasm and drive to your role.
• Your passion for customer service is matched with your love of pets.
• Along with your fellow colleagues, you create a welcoming, positive and friendly atmosphere in the Practice.
Salary £11.44 - £12.75 ph; salary reviewed at 6 months then annually thereafter (starting salary negotiable depending on relevant experience)

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house pay progression opportunities, pension and 6.6 weeks holiday (including bank holidays) per year. We are an equal opportunities employer. Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!