Client Care Advisor

We are currently seeking an additional Part Time Client Care Advisor to join our friendly and dynamic client care team at Amesbury Vets for Pets. Veterinary Client Care Advisors do much more than answer the phone! As the first point of contact for our clients, you can be welcoming a puppy one minute and comforting an owner who has lost their pet the next. We are looking for an outgoing, positive and articulate individual who is a team player with excellent communication and organisational skills. The ideal candidate must be a client focused individual who can demonstrate an aptitude for multi-tasking and will ideally possess previous reception experience. This role does not involve animal handling, although a love for animals goes without saying: you must also show willingness to learn, proficient IT skills and an excellent telephone manner. This is a busy, challenging and diverse role with no two days the same; so, we are looking for a good sense of humour, not being afraid to get your hands dirty and the ability to keep calm under pressure! Amesbury Vets for Pets is a standalone, small animal practice, with approachable, supportive partners and a fabulous team of vets, nurses and client care advisors. We strive to operate to the highest of standards whilst ensuring an excellent work life balance for our team. The position will cover 20-25 hrs/week which will be a combination of morning and afternoon shifts, with Saturday mornings on shared rota. As a client care advisor for our surgery, your duties will include but are not limited to:

• Managing and dealing with appointment bookings in a professional and efficient manner using the in-practice database system.
• Receiving clients and their pets for appointments, being sensitive to their needs and promoting a professional image at all times.
• Developing product knowledge and advising where necessary.
• Working within a team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness.
• Showing an awareness of financial controls within the practice, including banking.
  
  Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
  
  We are able to offer a competitive salary dependent on experience, as well as company benefits, exclusive group discounts and online benefits.