Client Care Assistant (Veterinary Receptionist)

An exciting opportunity has opened at Blythwood Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front-of-house team! The role involves direct interaction with clients at our reception desk and encompasses all aspects of client care support. Your role and responsibilities

• Welcoming and registering new customers.
• Booking in customers and making sure they receive gold standard care
• Answering the telephone and dealing with a range of customer queries
• Managing customer expectations regarding wait time.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments
• Promoting offers and services
• Remaining calm, courteous and professional at all times, regardless of a client or visitor's behaviour.
  
  Must have experience working within the Veterinary industry
• Experience working with the public in person and by telephone
• A passion for working with the public
• Good telephone manner
• The ability to communicate well with clients and colleagues, face to face, telephone and email.
• PC literate with Excel and Word
• Negotiation and problem-solving skills
• Sound literacy and numeracy skills
• Able to adapt and quickly use in-house computer applications and software (training will be provided).
  
  We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.
A high-end first opinion practice which has been established in the local area for over 40 years. We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.


• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme