Client Care Manager

The focus as the Client Care Manager is to provide an exceptional service to our clients and their pets - providing a link between clients and the clinical team. The role plays a key part in identifying new ways of working and supporting the practice and the team to overcome daily challenges. Your key responsibilities:

• Leading the non-clinical team in daily tasks, promoting well-being and being a general support to colleagues.
• Managing the Client Care Team including; rota, holiday requests, chairing team meetings, involved in recruitment, collating payroll data, managing expenses, managing appraisals, managing sickness
• Part of the Senior Leadership Team - attend management meetings and be the link between the Customer Care Team and the senior leadership team, active part in monthly Practice Meetings
• Oversea managing the client journey, making them feel at home and comfortable and promoting the services we offer
• Managing the daily cashing up, and weekly banking process
• Managing client feedback and client complaints
• Managing the telephone and messaging system and internal TV promotion
  
  Experience in a veterinary practice is preferred but not required.
• To fully support our Client Care team, we are looking for candidates with a minimum of 2 years of experience managing and leading a team.
  
  Our primary care practice in North Cheam, London, focuses on caring for small animals.
We are accredited with Practice Standards Hospital Accreditation, 4 Outstanding RCVS Awards and Gold Standard Cat-Friendly Clinic. We strive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to caring for them and keeping them healthy. We are a friendly team who enjoy a close relationship with our clients and each other. The team are supportive of each other to deliver excellent customer care, which helps us keep pets living as long, happy, and healthy lives as possible., Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

Shifts: Monday to Friday, varied/flexible shifts. 8:00-16:00 or 12:00-20:00. Plus 1 in 9 full weekend (Saturday and Sunday) and 1 in 9 Saturdays with time back in lieu the following week. Are you passionate about inspiring your team to achieve their best? Are you highly organised and thrive on keeping everything running smoothly? We have an exceptional opportunity at Maven to lead our outstanding Customer Care Team. We are seeking an individual who loves animals and can lead by example, foster positive and open communication across all teams and exceed expectations for our clients.,
• 25 days holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Enhanced equal family leave
• Life Assurance
• Recruitment referral reward scheme
• The wellness program includes:
-Employee assistance program -Eyecare voucher scheme -Free annual Flu jab -Cycle-to-work scheme