Client Care Team Leader (Lead Receptionist)

At Blythwood Veterinary Practice, we are thrilled to announce that we are looking for a Client Care Team Leader to join our Reception team. We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team. By joining our team, you'll have the opportunity to make a real difference in the lives of our clients and their beloved pets. Your role and responsibilities

• Be responsible for the management of the branch and the client care team.
• Strong leadership and exceptional communication skills.
• Promote a conducive and supportive working environment.
• Responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
• Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
• Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
• Be a presence within reception, lead by example by engaging with clients and their pets.
• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
  
  Are you prepared for an exciting new challenge? Do you possess experience in leading and inspiring a team?, Experience of working within the Veterinary industry - Required
• Experience of motivating and leading a team - Required
  
  We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.
A high-end first opinion practice which has been established in the local area for over 40 years. We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.


• 5 weeks holiday plus bank holidays and Birthday Leave.
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme