Client Contributions Income Monitoring Officer

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance
Do you have experience in dealing with customers? Are you an effective communicator, who enjoys networking with others? Do you thrive in a busy environment? If the answer is yes, we have an exciting opportunity for you. We offer an exciting opportunity in Adult Social Care for an enthusiastic, knowledgeable individual committed to effective team working to join our Financial Assessment and Charging Team in the monitoring and working towards the reduction of debt for client contributions. Ensuring customer arrears are minimised proactively and sensitively for our customers and/or their representatives of all ages and disabilities. About the role:
• Proactively maximise client contributions through regular monitoring and ensuring that customers pay their client contributions charges and to minimise any arrears on account by taking timely action
• Undertake case reviews pertaining to issues and queries raised relating to the collection of income or outstanding debt. Gather information from internal colleagues such as the Income Team and Social Care Practitioners by taking the appropriate action to assist the council to secure debt.
• Support and aid the Council's Debt Recovery process by engaging with customers by telephone and face to face, instigating a financial re-assessment and identifying underlining issues preventing payment.
• Support customers with debt by sign posting to voluntary and community sector organisations or recognised qualified debt specialist for independent support.
• Identify and investigate discrepancies of financial irregularities or disputes that may suggest financial abuse and liaise with Safeguarding on any issues that cause concern.
  
  The ideal candidate will have:
• Experience of working in Adult Social Care financial assessment and debt environment for residential and community care.
• Working knowledge and experience engaging with customers with debt.
• Excellent IT skills, work with multiple information systems and manipulate data with confidence.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritise workloads.
Post holder will have a hybrid of office, remote and home working., This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Find out more about Living in Walsall. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Social Work Matters - Children's Social Worker Recruitment