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Client Development Manager - Financial Services - UK or EU Offices

Eversheds

Client Development Manager - Financial Services - UK or EU Offices

Salary Not Specified

Eversheds, Leeds

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 21 Jun | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: adb8ffe77c2b4a35ba254ffcfed99ede

Full Job Description

  • Set and implement a defined client plan with specific financial and commercial KPIs for each account with the client relationship partner and deputy client partner

  • Focus on specific strategies for winning transformational work for each client, which is capable of further elevating the firm's reputation in the global market.

  • Own a client feedback strategy, including where appropriate directly seeking feedback from the client, at both a matter and relationship level to identify areas for improvement, successes to build upon and show a commitment to delivering client service excellence

  • Work with the finance team to utilize off the shelf financial performance tools, reports and to produce bespoke management information to meet client panel firm obligations

  • Work closely with secondees within the client on the relationship, as well as on the overall secondment and investment strategy with each client in the portfolio.

  • Develop deep understanding of the clients' business strategies, and anticipate how those will translate into legal needs.

  • Regularly brief the client service teams on the clients' market strategy, and the implications of that strategy in terms of opportunities for our teams.

  • Become a subject matter expert on the financial services sector, and our own practice strengths within the sector.

  • Drive best practice across the client portfolio, and work with the wider client development and other BD teams, in bringing the best of the firm's relationship management approach to that client.

  • Work with our Client Service Excellence team to deliver legal technologies and service excellence practices which increase our efficiency and efficacy in servicing the client.

  • Curate and tailor client-facing knowledge to ensure it is delivered to senior stakeholders within the client relationship, in a way that demonstrates our understanding of their business.

  • Work with the wider BD teams in helping them to understand the needs and business drivers of your clients, and how those needs should inform our key campaign and product development activities.

    Experience within a business development role within professional services and/or the financial services industry.

  • Experience of client relationship management and development in the professional services industry.

  • Ability to work on a global basis, familiar with the different working practices and market drivers across the key global hubs for financial services.

  • A demonstrable commercial mindset, with experience of prioritizing the right activities that deliver value to our business.


    • Key Competencies

    You will need strong information assimilation skills, a high level of written and verbal communication and strong probing/consultative listening skills coupled with the ability to constructively challenge and persuade legal and client personnel.

    We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We're full service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities - and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

    What to expect

    For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too., At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
  • We're fair, transparent and equitable

  • We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance

  • We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working

  • We support your health and performance through our dental, healthcare and wellness support

  • We support everything you are and all you bring through our powerful commitment to diversity and inclusion

  • We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs

  • We provide experience and opportunity through international and cross-function exposure

  • We provide an opportunity to give back through our pro bono work and community engagement

  • We help you plan ahead through retirement planning, insurance and assurance


    • Diversity and inclusion

    At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

    We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

    Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.