Client Finance / Debt Management Assistant

An exciting opportunity has arisen in the Independent Sector Finance team for a full-time permanent finance assistant due to the current post holder being promoted within the team.
We are looking for a flexible individual who is enthusiastic, willing to learn and a great team player. The Trust have many service users who are charged for social care services and this post will be responsible for the day-to-day management of an ever changing workload.
The post holder will implement the full Client Finance Function - to manage, oversee and monitor the collection of income relating to Residential and Nursing Accommodation, Domiciliary & Day Care Services and Direct payment service users.
To process invoices for our service users on a rolling four weekly cycle contributing to the income generation of circa £15 Million pounds per year.
To be responsible for maintaining your own continuous professional development by attending relevant training courses with the aim to continuously improve on knowledge and skills.
Once you are trained to an acceptable level, we will be able to offer hybrid working between the office and home working at the managers discretion., + To manage current debt for each service user. Chase aged debt in line with procedures and to ensure that future debt is kept to a minimum.
+ Responsible for writing, emailing or telephoning service users/representatives in line with the debt management process for Adult Social Care. This will include correspondence relating to debt collectors and legal department involvement which can be distressing for the service user/representative.
+ To manage and prioritise personal workload within conflicting timescales & deadlines, whilst having constant interruptions by phone calls from service users, representatives, external bodies, colleagues in the office and regular e-mails.
+ To provide advice to Service Users regarding the Trust's charging policies. Explaining to service users where necessary the Trusts charging mechanisms and the financial implications for them.
+ To provide advice, assistance and emotional support to Service Users, representatives and external bodies regarding concerns and queries regarding their accounts and other related issues in line with data protection requirements.
+ To ensure that any financial processes delegated to the post-holder are carried out in accordance with the delegated powers & financial regulations of the Trust.
+ To work towards having an in depth knowledge of Microsoft Word, Excel, FIMS, PARIS and finance systems such as Torbay Finance Modules (TFM).
+ To have a wider knowledge Social Care and Health funded Contracts.

Working for our organisation
Torbay and South Devon NHS Foundation Trust is an integrated organisation providing acute health care services from Torbay Hospital, community health services and adult social care.
This post is responsible to the Client Finance Officer and Independent Sector Finance Lead who have extensive knowledge and experience in this area.
The Client Finance team are a small close-knit team who work hard together to ensure our service users get a professional and courteous service. The team help a lot of service users on a daily basis and have to have empathy for their situation which does give a rewarding feeling when you can come up with solutions for the service users or their representatives to ensure debts do not rise.
Why work with us - 1 (pagetiger.com), You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.