Client Financial Protection Officer

Within this role you will be ensuring that the best financial interest of vulnerable service users are secured through the use of appropriate legal procedures and advising care management and other staff on such issues undertaking practical casework where required. You will be responsible for reconciling and investigating queries on clients accounts, scrutinising and paying clients bills and managing clients financial affairs. You will make, monitor and maintain state benefit claims for adults and complete and maintain financial assessments under Deputyship or Appointeeship. This will also involve making application for the appointment of Appointeeship via the DWP to ensure quick access to funds for vulnerable clients. You will also undertake necessary casework and visit clients to maintain a regular contact and ensure they are engaged and involved in any decisions surrounding their financial affairs., When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is important, or you are likely not to be shortlisted. Please read alongside the 'How to apply' information. We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Closing time/date: 3 January 2025 @ 23:59 pm. We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

You will have a knowledge in the provision of a local authority deputy and appointee service as well as a good understanding of the Metal Capacity Act 2005 and its Code of Practice. With a knowledge of the Care Act, public authority funding and charges for care you will have the ability to reconcile accounts and identify and investigate any anomalies. With excellent communication skills both verbal and written, you will have experience of completing reports and writing clear accurate letters, decisions and objective notes. You will have a general knowledge of Appointeeship and Court Protection and Public Guardianship office and awareness of relevant legislation. With a sound working knowledge of Microsoft Word and Excel you will be self-motivated and able to work under pressure and to deadlines. You will have the ability to travel across the city as you will be visiting clients.

Salary: Band: 7, £31,067 - £35,235 (£15,533 - £17,617 for 18.5 hours per week) We have 2 posts available: 18.5 hours per week - permanent post - days and times to be discussed at interview. 1 x 37 hours per week - Fixed term contract/secondment opportunity for up to 18 months Please indicate on your application which post/hours you are applying for. Portsmouth City Council is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment. DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Portsmouth City Council At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so. This unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to multi-million pound projects, our residents are at the heart of everything we do., We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.
Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council