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Client Involvement Officer

The Marylebone

Client Involvement Officer

£31927

The Marylebone, Marylebone, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 64f766aeca6345dc93c3cdad76430080

Full Job Description

  • Supporting the delivery of a comprehensive range of client involvement opportunities and mechanisms.

  • Developing formalised and recognised qualification possibilities for women engaged in service delivery.

  • Ensuring that service users have the mechanisms to be integral to service delivery for the Marylebone Project.

  • Producing high quality reports and Key Performance Indicators of client's Involvement in activities within the Marylebone Project.

  • Working to deliver outstanding services and outcomes for the clients of the Marylebone Project.

  • Providing a safe and welcoming environment for clients and operate within the overall philosophies and ethos of Church Army and the Marylebone Project., The Marylebone Project is based over two sites, 100m apart, and the job regularly involves walking throughout and between both sites. The Bradbury House site is a list

    In the role of Client Involvement Officer, you will be joining us at our newly refurbished centre where the team are working within a trauma-informed approach to draw out the strengths of women and empower them into independent living. Your role as the CIO would be to establish, facilitate and deliver a range of involvement opportunities to those supported by the project which will be done through forging relationships with external agencies to provide exciting opportunities. The nature of this role means that you will be working in a fast-paced environment within a team so having effective communication and interpersonal skills is essential alongside being highly motivated, energetic and creative., Proven abilities in leadership and effective project implementation

  • Experience working with vulnerable people within a Psychologically Informed Environment and experience of establishing meetings and development groups.

  • The ability to work under pressure, use initiative and be responsive to change.

  • Evidenced negotiating and networking skills.

  • Passion for working with vulnerable women and providing an outstanding service.

  • Willingness to work unsocial hours, including evenings, nights, weekends and bank holidays., building, over five floors, with stair access only. The postholder must be able to access all areas of the Project and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

    The Marylebone Project provides a life-changing service for homeless women and is the largest and longest-running centre of its kind in London and the UK with over 90 years of experience supporting vulnerable homeless women in crisis. Those supported by the project often affected by substance misuse, unemployment, domestic violence and mental health issues, whatever their story we aim for the same ending: self-esteem, employment and independent living.

    Church Army employees get access to a variety of different benefits, to see what benefits you would be eligible for please check the job pack linked below.


    • WeCare - Provides access to a 24/7 online GP, mental health support service, get fit programmes, counselling and wellbeing support.

    LifeWorks - LifeWorks allows employees to access 'employee perks' which supplies exclusive discounts, cashback, gift cards and cinema deals.

    Cycle to Work Scheme - CycleScheme allows you to purchase a new bike and accessories through Church Army. With no upfront payment it can save you 25% - 39% with tax-effective monthly repayments.

    Specsavers Eye Tests - Employees who habitually use display screen equipment for their job, will be eligible for an eye test voucher with Specsavers.

    Salary

    £31,927.00 per annum

    Hours

    40 hours a week. You will work a shift rota which willinclude early, late and weekend shifts. Other times andshifts may be required as per the Project needs.Working hours and rotas are subject to change by the organisation as required, based on operational/service need, though we try not to do this frequently. Some flexibility in working hours is expected.

    Pension

    The employee will be enrolled into a pension scheme providing the post holder meets the criteria for eligibility. Minimum pension contributions will be paid by the employer for you if you are eligible.

    Annual Leave

    28 days, including bank holidays, rising by one day a year to a maximum of 33 days after each full year's service. As the project works on a 24/7 basis, you will be required to
    work some bank holidays, including Christmas and New Year.

    Contract

    Permanent, full-time

    DBS

    This post is subject to an enhanced DBS (Disclosure and Barring Service) check and compliant with safeguarding policies and procedures. Safeguarding training will be required.

    Occupational Requirement

  • Positions are exempt under the Equality Act 2010,

    • Schedule 9, Part 1.