Client Liaison Officer

Salary Not Specified

ADEY Limited, Cippenham, Slough

Posted 2 days ago, 4 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 6824e537cfd844039722b3dbcd00d3cf

To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
To liaise with customers regarding water samples and customer queries.
Ensure clear communication with customers regarding requests and deliver consumables to customers.
Assistance in the day to day management of the sample log and registration.
Ensuring all work is carried out to the highest standard.
Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
Be responsible for all client queries, calls, emails and respond in a timely manner.
Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
Ensuring all necessary records and quality data are maintained.

To have excellent communication skills, and to be confident when dealing with customers.
To be able to work well in a team, with an open, honest and approachable character.
To have a good eye for detail and understand fully the business processes.

Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.